Support after installation

Congratulations! Your solar panels are now installed and you’ve completed the first step to getting your electricity from the sun.

Now your solar PV system needs to be connected to the grid (unless you have an off-grid system). This can be a lengthy process, but we’re here to assist you wherever we can.

To help you get started we’ve put together an info sheet outlining the next steps.

You can Click here to download the info sheet, or email us at info@goldfieldssolarhub.org.au and we can send you a printed version.

Please note: as of August 2011 time frames for connecting solar systems to the grid have increased significantly due to exceptionally high demand. Powercor have advised there will be delays in this final stage of the process – potentially 8 to 10 weeks. We encourage patience, but please keep in touch with us if you are having difficulty getting a connection date. Whilst we do not have any authority within Powercor, we will do whatever we can to assist.

In 2010 the Alternative Technology Association (ATA) and the Moreland Energy Foundation put together a comparison of retailers and their rates. Whilst rates may have changed since this was developed, it may give you some more information on the types of questions you could ask your retailer when doing your research. You’ll find the comparison here.

If you need further assistance feel free to call us on 5443 5244 to either ask questions over the phone or arrange a time to come in and go through the process in person.

What if there are installation or post-installation issues that have not been resolved?

Because Solar PV systems are relatively new to many people there may be issues that arise after the installation and switch on of the system. The Goldfields SolarHub project team are aware that some people may need assistance and advice post installation, so we’ve put a process in place to address any issues.

There’s a certain order of steps to take if you have a concern after your system has been installed. These three steps are outlined below. We don’t anticipate anyone reaching the third step, but we believe it’s our responsibility to let you know all the avenues available to you.